iPhone Service: Frequently Asked Questions

  1. How can I tell if my iPhone needs service?
  2. How long is my iPhone covered by Apple’s warranty?
  3. How can I tell if my iPhone is in-warranty?
  4. How much will my in-warranty service be?
  5. How do I get my iPhone serviced?
  6. Can I get my iPhone serviced outside the U.S?
  7. Will the data on my iPhone be preserved?
  8. How long will my iPhone service take?
  9. How do I check the status of my iPhone service request?
  10. Can I extend service coverage on my iPhone beyond the warranty?
  11. If I need to have my iPhone repaired, will I be able to borrow an iPhone to use?
  12. Can the service phone be sent to me?
  13. Will I be given an iPhone as the AppleCare Service Phone or will I be given a different type of phone?
  14. I just sent the AppleCare Service Phone to Apple and forgot to transfer the SIM card back to my repaired iPhone. I need a SIM card for my iPhone. What do I do?
  15. I just returned the AppleCare Service Phone to Apple and forgot to transfer the SIM card back to my repaired iPhone. I need a SIM card for my iPhone. What do I do
  16. Will I be able to load my content from my iPhone to the AppleCare Service Phone?
  17. Can I move my new and updated contacts and content from the AppleCare Service Phone to my iPhone?
  18. Will I have to activate my AppleCare Service Phone?
  19. Will I lose any data from the iPhone that needs repair?
  20. I have an 8 GB iPhone. Will my AppleCare Service Phone also be an 8 GB model?
  21. My AppleCare Service Phone was misplaced or damaged. What do I do?
  22. How long may I rent the AppleCare Service Phone? What if I don’t return my AppleCare Service Phone on-time?
  23. What if I return my AppleCare Service Phone late?
  24. My iPhone warranty has expired. What are my service options?
  25. One of my iPhone accessories isn’t working. Can I order a replacement?
  26. What kind of activities will void my warranty?
  27. Does Apple warranty cover my iPhone service?
  28. Can I return the AppleCare Service Phone to an Apple Store or AT&T store after I am notified that my iPhone has been repaired?
  1. How can I tell if my iPhone needs service? Visit our iPhone support site for helpful troubleshooting information. If you have reviewed the articles on the website and you’re still not sure whether your iPhone requires service, you can contact Apple technical support or take your iPhone to your local Apple retail store for diagnosis. Note: There may be a fee for diagnostic service.
  2. How long is my iPhone covered by Apple’s warranty? Apple’s Limited Warranty for iPhone covers your iPhone for one year. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase (”date of purchase”).
  3. How can I tell if my iPhone is in-warranty? Apple’s Limited Warranty for iPhone covers your iPhone for one year from the date of original purchase. Apple’s Limited Warranty begins on the date that the iPhone was originally purchased. To determine your warranty coverage, enter the serial number of your iPhone in the “About Your Support Coverage” section on the Apple Support site. Apple may need to examine your proof of purchase document to verify your iPhone’s warranty status.
  4. How much will my in-warranty service be? Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase. After you return your defective iPhone, Apple will examine the iPhone to confirm that the failure is covered by Apple’s warranty.
  5. How do I get my iPhone serviced? Take your iPhone to an Apple retail store near you or contact Apple technical support.
  6. Can I get my iPhone serviced outside the U.S? No, service for eligible repairs is only available in the United States of America.
  7. Will the data on my iPhone be preserved? No, the repair process will clear all data from your iPhone. It is important to sync your iPhone with iTunes to back up your contacts, photos, email account settings, text messages, and more. Apple is not responsible for the loss of information while servicing your iPhone and does not offer any data transfer service. Please do not send any accessories with your iPhone.
  8. How long will my iPhone service take? The repair process normally takes three business days.
  9. How do I check the status of my iPhone service request? You can check the status of your iPhone service at any time on our easy service status website.
  10. Can I extend service coverage on my iPhone beyond the warranty? The AppleCare Protection Plan for iPhone will be available in July. The AppleCare Protection Plan for iPhone will extend the hardware repair coverage to up to two years from the original purchase date of the iPhone. The AppleCare Protection Plan for iPhone must be purchased while the iPhone is covered under Apple’s One-Year Limited Warranty for iPhone.
  11. If I need to have my iPhone repaired, will I be able to borrow an iPhone to use? Apple can provide an AppleCare Service Phone for you to use with all of your data while your iPhone is being repaired. The service fee for the AppleCare Service phone is $29. For more details please review the iPhone Rental Terms And Conditions.
  12. Can the service phone be sent to me? You can take your iPhone to a local Apple Store for repair and may obtain a service phone at the Apple Store.
  13. Will I be given an iPhone as the AppleCare Service Phone or will I be given a different type of phone? AppleCare Service Phones are iPhones, so you can enjoy the use of an iPhone with all of your data while your iPhone is being repaired.
  14. I just sent my iPhone to Apple for repair and forgot to transfer the SIM card to the AppleCare Service Phone. What do I do? Please contact your local AT&T store to obtain a new SIM card. As Apple cannot guarantee that your SIM will be returned from the repair center, please explain to the AT&T representative that you lost your SIM card. The AT&T representative can transfer the proper account information to a new SIM card that you can use in your AppleCare Service Phone and then put back into your phone once it’s returned from being repaired.
  15. I just returned the AppleCare Service Phone to Apple and forgot to transfer the SIM card back to my repaired iPhone. I need a SIM card for my iPhone. What do I do? Please contact AT&T to obtain a new SIM card as Apple cannot return a SIM card that has been left in an AppleCare Service Phone. Please explain to the AT&T representative that you lost your SIM card. The AT&T representative can transfer the proper account information to a new SIM card that you can use in your iPhone.
  16. Will I be able to load my content from my iPhone to the AppleCare Service Phone? Yes, simply sync your AppleCare Service Phone with your computer using iTunes. All of the data that you synced from your iPhone to iTunes will now sync to the service phone for you to use.
  17. Can I move my new and updated contacts and content from the AppleCare Service Phone to my iPhone? Yes, simply sync your repaired iPhone with your computer using iTunes. Any data that you synced from your service phone to iTunes will now sync with your newly repaired iPhone.
  18. Will I have to activate my AppleCare Service Phone? No, there is no need to activate the AppleCare Service Phone. Simply transfer the SIM card from your iPhone to the AppleCare Service Phone and you will be able to make and receive calls. The first time you connect to iTunes with the service phone, you will need to provide your phone number, ZIP Code, and the last four digits of your Social Security number.
  19. Will I lose any data from the iPhone that needs repair? Apple will clear all the data on your iPhone during service. In order to preserve your data it is important that you backup the data on your computer by syncing your iPhone with iTunes. Data that has been added to your iPhone but has not been synced with iTunes will not be preserved.
  20. I have an 8 GB iPhone. Will my AppleCare Service Phone also be an 8 GB model? Yes, Apple will issue you an 8GB model.
  21. My AppleCare Service Phone was misplaced or damaged. What do I do? Please refer to Apple’s iPhone Rental Terms And Conditions.
  22. How long may I rent the AppleCare Service Phone? What if I don’t return my AppleCare Service Phone on-time? If you arranged to receive the AppleCare Service Phone through an Apple Retail Store, the Rental Period ends five (5) days after the Apple Retail Store notifies you that your serviced iPhone is ready for pickup. You must deliver the AppleCare Service Phone to the Apple Retail Store before the Rental Period ends to avoid incurring a non-return charge of $600 dollars, plus applicable taxes (“Equipment Replacement Value”). If you fail to deliver before the end of the Rental Period, but deliver within ten (10) days thereafter, Apple will retain $50 as an additional rental charge and the remainder of the Equipment Replacement Value will be credited to your credit card. If you arranged to receive the AppleCare Service Phone through an Apple Contact Center, the Rental Period ends seven (7) days after shipment by Apple to you of your serviced iPhone; or, if you fail to deliver your iPhone to Apple for Service, the Rental Period ends ten (10) days after shipment by Apple to you of the AppleCare Service Phone. You must ship the AppleCare Service Phone in the packaging provided so that Apple receives it before the Rental Period ends to avoid incurring the Equipment Replacement Value charge. If you fail to deliver before the end of the Rental Period, but deliver within ten (10) days thereafter, Apple will retain $50 as an additional rental charge and the remainder of the Equipment Replacement Value will be credited to your credit card.
  23. What if I return my AppleCare Service Phone late? If you return the AppleCare Service Phone late, you may incur an additional handling fee. Please refer to the iPhone Rental Terms And Conditions.
  24. My iPhone warranty has expired. What are my service options? Apple offers two service options for iPhones that are no longer within warranty. If your iPhone requires service only because the battery’s ability to hold an electrical charge has diminished, Apple will replace your battery for a service fee of $79, plus $6.95 shipping and handling. If you own an iPhone and it requires service for any other reason, Apple will repair your iPhone for the service fee listed below, plus $6.95 for shipping and handling:
    Model Type Price
    4GB $199
    8GB $249

    All fees are in US dollars and are subject to local tax. Service may not be available if your iPhone has been damaged due to accident or abuse. Please see Apple’s Repair Terms and Conditions for further details.

  25. One of my iPhone accessories isn’t working. Can I order a replacement? Yes. Please visit the Apple Store to find the accessory that you need.
  26. What kind of activities will void my warranty? Apple’s Limited Warranty for iPhone excludes coverage for damage resulting from accident, unauthorized service and unauthorized modifications. Please review the warranty for further details. Apple reserves the right to refuse service on iPhones that are outside their warranty period if damage has occurred due to accident, abuse, misuse or unauthorized modifications. In such event, Apple will return your original iPhone to you without performing service, and may hold you responsible for diagnostic fees. See Apple’s Repair Terms and Conditions for details.
  27. Does Apple warranty cover my iPhone service? If Apple provides service under warranty, the terms of the warranty and applicable provisions of law will cover defects in materials and workmanship that arise during the warranty or 90 days after iPhone service, which ever provides longer coverage for you. If iPhone service is provided outside of warranty, Apple warrants that the repaired iPhone will be free from defects in material and workmanship for ninety (90) days from the date of the iPhone service.
  28. Can I return the AppleCare Service Phone to an Apple Store or AT&T store after I am notified that my iPhone has been repaired? If you received your AppleCare Service Phone by mail, you will return the service phone to Apple in the same box in which you receive your repaired iPhone. Simply follow the instructions provided in the box to return the service phone to Apple. If you took your iPhone to an Apple Store location for repair and received your AppleCare Service Phone at the Apple Store, you may exchange the service phone for your repaired iPhone at the Apple Store. AT&T stores do not accept the return of AppleCare Service Phones.
 
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